We need 1-3 days to collect and ship your order.
Then your parcel will be sent by Bulgarian Post or courier service.
Delivery term is within 7-20 business days via Bulgarian Post and 2-10
business days via courier service since the date of sending.
Only prepaid orders are accepted for processing.
In the case if any item you ordered, can not be delivered
(not delivered by the manufacturer or distributor, or no longer available, etc.),
we will contact you and offer you another similar product, upon your choice.
When the parcel is sent, the customer receives by e-mail indicated when registering,
notification on changing of order status to “Shipped”, and the tracking code, to check its movement.
You can track your shipment HERE
When registering, specify a valid e-mail, if the letter of confirmation or registration has not come,
check the ‘Spam’ folder or contact us.
Please remember it is your responsibility to enter correctly your billing and shipping address.
"Bulgarian Cosmetics" will not be responsible for lost or returned orders,
due to incorrect shipping address.
The phone number must be of the same country as the shipping address.
Return of goods and claims
You can return the item within 14 since the day of the receiving order.
We will send you the goods originally packed. The products are accepted back only fully equipped,
with all packaging and labels, unused and intact.
We will NOT issue a refund for products which were opened, used or damaged. If sent to us these products will be returned to the customer.
Please note that under no circumstances we accept return of 100% Pure oils if they were opened or/and used.
Unsealed products are also considered used (for example all Face moisturisers, Hand creams, Massage oils, essential oils and Pure oils,
where the seal has been removed.
We'll refund any delivery charges you've paid only if you have received the wrong item or it is faulty.
Delivery of the goods back to Bulgaria is at your expenses.
We will only refund return postage costs in case we sent the wrong item, the item is faulty, damaged, or not as described.
If the item is simply unwanted, or you don't like any features of the item - appearance, smell or package, you will be responsible for return postage costs.
We also do not refund postage costs if the order was not received by the customer and it was returned back to Bulgaria.
Please attach the packing list to the returned items.
If the packing list is lost, attach a letter that indicates the following:
- order number
- Your personal information (name, address, e-mail)
- The list of returned products
- Description of the reason of products return
Please note, that by placing an order, you agree to our Terms and Conditions, including our Delivery & Returns Policy.
If you do not agree with any of this, you must stop using the website.
Once package is returned in complete and intact, we make a refund.
If the parcel is not delivered in time or lost:
we understand that the Buyer is entitled to know that delivery or refund is guarantee.
In case if the parcel is lost or not delivered within 30 days from the date of dispatch,, we will make a refund or send the buyer a new parcel.
In some countries (outside EU) customs may charge duty, VAT or import charges upon delivery of the parcel.
Please note this depends entirely on the authorities and import rules in your country and is outside of our control.
We are not responsible for any custom duty or import tax.
Your transaction security
www.rozabulgaria.com is secure
We realise how important it is to securely store any information that you provide.
www.rozabulgaria.com maintains the highest levels of security.
Our site uses high-level SSL encryption technology, the most advanced security
software currently available for online transactions.
You can therefore rest assured that we take the privacy and security
of your payment and personal details very seriously.
You can tell whether a page is secure as 'https' will replace the 'http'
at the front of the www.rozabulgaria.com in your browser address window.
A small locked padlock will also appear in the bottom bar of your browser window.